top of page

Refund Policy

At Hong Tongue Events Company and Entertainment, we strive to provide exceptional experiences for our customers. Please review our refund policy carefully to understand the terms under which refunds may be issued for our products and services.

1. Digital Products

Digital products purchased through our website or services are non-refundable unless:

  • The product was not received after purchase, or

  • The event associated with the digital product has been canceled, or

  • The guaranteed delivery time (within 24-48 hours) has passed and the digital product was not delivered as promised.

In such cases, you may be eligible for a refund or exchange, at our discretion. If you believe you're eligible for a refund, please contact us at [Insert Contact Email] with your order details.

2. Events and Tickets

For event-related purchases, the following terms apply:

  • Event Cancellations: If an event is canceled by us, you are eligible for a full refund, including any associated fees.

  • Event Postponements: If an event is rescheduled, we will offer you the option to either attend the rescheduled event or receive a refund.

  • Refunds After Event Start: Once an event has begun, no refunds will be issued.

  • Refund Requests for Events: You may request a refund for event tickets within 24-48 hours of your purchase. After this time, we cannot guarantee a refund.

3. How to Request a Refund

To request a refund, please reach out to us at [Insert Contact Email] with the following information:

  • Your order number or event details

  • The reason for your refund request

  • Any supporting documents (if applicable)

We will review your request and respond promptly. Please note that all refunds are processed according to the conditions mentioned above.

4. Exceptions

We reserve the right to refuse a refund in cases where the terms outlined in this policy are not met. Additionally, refunds may not be provided in the case of customer error (e.g., incorrect order placement, failure to attend an event without prior notice).

5. Refund Processing Time

Refunds, if approved, will be processed to your original payment method within [Insert Time Frame, e.g., 7-10 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Contact Us

If you have any questions regarding our refund policy or would like to initiate a refund request, please contact us at: support@hongtongue.com

​

bottom of page